ESKADENIA Back to Business as Usual, Open


Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

Support

ESKADENIA considers Customer Satisfaction to be a top priority, and believes that the future success depends on the high level of customer satisfaction generated through the company’s support operations.

ESKADENIA Software follows the latest standards from CMMI® to maintain all its products and assets (Technology, Software Documentation, Testing Results, and Production Line). Every line of code is well documented and maintained in line with global quality standards.
 
The ESKADENIA Support System delivers registered tickets automatically to the allocated Support Coordinator at ESKADENIA to take necessary steps per the priority classifications of tickets and the response times agreed upon in our SLA. The Online Support System provides both parties with real-time and online reporting of all tickets, status, and response time.
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