Portfolio Creation

Smart organization fuels a successful insurance enterprise. From building your product portfolio and endorsements to configuring payment rates and schedules, ESKA General lets you set up a nimble operation according to the rules you want.

A hierarchical product portfolio enables you to organize every product and endorsement you build for any type of risk, starting from classes (such as property and motor insurance) down to the specifics (such as room-by-room fire coverage and vehicle classes and parts).

You can also build lists of standard exclusions, conditions, benefits and warranties, which can be added to any policy you build within seconds.

ESKA General provides an intuitive architecture for simplifying your operations and vitalizing your employees’ efficiency.

• Create products and coverage to cover personal and commercial entities across classes including motor, property, general accident, marine & hull, engineering and aviation insurance.
• Create and retrieve standardized exclusions, conditions, benefits and warranties for quickly customizing any policy.
• Engage your market and reinsurers through various lines of business, including direct, inward and co-insurance leading/following.
• Expedite your policy creation with wording templates.
• Seamlessly cover entities, sub-entities and interests across classes within a single unified policy.
• Use flex columns and dynamic serial codes to track and retrieve policies, interests and properties throughout your entire operation.

Takaful

In addition to its conventional configurations, ESKA General enables you to build Takaful-based insurance schemes.

Takaful in ESKA General provides you the ability to design insurance schemes according to the Ta’awun, al-Modaraba and al-Wakalah business models. It provides a robust solution for retaining and distributing profits for each business line per insurance product. To help you design a Takaful-based, ESKA General supports various Takaful fee setups and calculation factors. You can also control surpluses, capital reserves, and incentive and fund-management fees. ESKA General enables you to define participant and shareholder roles for your customers as well as Takaful-based operator and risk funds.

Wielding Takaful-based methods for collectivizing risk, managing investments and distributing payouts ultimately yields you a more diverse product portfolio, which can attract a wider breadth of prospective customers in the market.

• Intelligently calculate any payment rate and schedule for specific policies or policy types with the ESKA General Premium Rating Engine.
• Set attributes for each premium, including whether a premium is editable, discountable, formulacalculable, basic, active, or linked to sum-insured.
• Maintain auditing and transactions histories for your insurance policies.
• Attach and track necessary fees and taxes to any policy type in your portfolio.
• Manage premiums and claims under consolidated accounts with ESKA Financial.
• Apply discounts or tariffs for any policy, policy type or customer.

Quotation Builder

ESKA General mobilizes your product portfolio with powerful quotation building so your sales associates can quickly assemble a tailored insurance policy for any customer that walks through the door.

Whether to insure a specific product or to build a policy spanning multiple classes, ESKA General enables you to build quotations of any scale thoroughly and efficiently. The system automatically retrieves information according to your task while verifying that you don’t leave out any necessary information.

With straight-through processing (STP), your sales professionals can quickly build quotes and deliver policies for your customers, while passing risk assessment tasks forward to your underwriters.

With an accelerated quotation creation process, your sales professionals can better convert market demand into deliverable insurance products, expanding your operation’s growth and success.

• Create customizable quotations within a single or multiple insurance classes.
• Convert quotations into active policies for your customers and as standard products for your portfolio.
• Modify covers and update values such as sub limits, deductible percentages and premium rates.
• Copy and modify quotations to quickly build differentiated policies.
• Attach underwriting questionnaires, customer profiles, beneficiaries, effective and expiration dates, validity days, beneficiaries, and quotation details.
• Implement premium payment schedules with automated notifications.

Advanced Underwriting

ESKA General empowers you by quickly assembling client information and automatically calculating premiums according to your risk assessments.

ESKA General allows you to design any kind of digital survey or questionnaire right within your product setup, which you can then link with any policy. This lets you link your client’s answers with functions that re-calculate the final premium according to the variables you set up. Underwriting groupings also enable you to sort your risks into categories you define, in turn helping you to intelligently adjust pricings and requirements.

ESKA General also lets you import all your interests and their respective specifications using the bulk interest uploader. All information is stored in standardized formats that enable easy data retrieval, transfer and analysis.

• Link any policy type you create with underwriting surveys/questionnaires.
• Seamlessly administer policy adjustments within the underwriting process, from endorsements to premium re-calculations.
• Import interests and their specifications using the bulk-interest uploader.
• Toggle or delay the requirement of survey/questionnaire completion to enhance due diligence or prioritize straight-through processing.
• Refine your underwriting process with insightful reports assembled from the ESKA General reporting and inquiry tools.

Claims Processing

While processing claims can be a sophisticated process, ESKA General clarifies your tasks with a step-by-step workflow. ESKA General contains all features necessary to manage claims effectively with both your claimants and external parties, while also tracking all provisions within your financial system.

When you process a client’s claim, ESKA General automatically retrieves all their information, saving you from the hassle of manual retrieval. Depending on the type of accident, you can automatically implement or specifically select a payment scheme most appropriate for your customers and the services they need.

ESKA General additionally integrates your claims data with your reinsurance and accounting systems. Paired with ESKA General’s reporting and inquiry tools, you can gain a clear picture of your finances and make educated adjustments for a stronger operation.

• Implement different payment schemes for each insurance class according to types of accidents and losses.
• Quickly service insurance claims with reserves, purchase and repair orders.
• Increase financial diligence when servicing a claim with workshop bidding, reserves estimates and fraud verifications.
• Integrate internal or external surveyors and tasks within the claims process.
• Define required document groups for all insurance classes and claims. Build a database of service suppliers with which to service claims, from hospitals and repair shops to technicians and engineers.
• Synchronize claims data with your reserves, provisions and reinsurance calculations.
• Integrate all financial transactions with the processing capabilities of ESKA Business Manager.

Policyholder Profile Manager

ESKA General lets you create a holistic policyholder profile for every individual and entity you cover, enabling you to integrate their information seamlessly throughout the insurance lifecycle.

ESKA General integrates your policyholders’ information into everything from underwriting processes to creating quotes and processing claims. By allowing you to group policyholders based on similar characteristics, ESKA General enables you to categorize risk and efficiently deepen your reporting and inquiry tasks. ESKA General also delivers policyholder information to ESKA CRM and ESKA Financial, so you can maintain comprehensive financial accounts and strengthen the customer experience.

By providing a policyholder profile manager that follows you through every task, ESKA General helps you connect with your clients and enhance your insurance processes.

• Retain and deploy policyholder information throughout your operation, including:
  • Contact information
  • Submitted applications and documentation
  • Claims & payment history
  • Comprehensive policy details
  • Underwriting and funding details
  • Accumulated sums
  • Profession and income
  • Credit worthiness
  • Beneficiaries.
• Customize payment schedules for each client.
• Organize policyholders into groupings and categories.
• Maintain an updatable blacklist to mitigate exposure to fraud.
• Conduct inquiries using the search tool.

Comprehensive Sales Network

In tandem with a stronger operations infrastructure, a streamlined sales force and marketing strategy can help you retain pre-existing customers and bring in new ones. ESKA General features comprehensive sales network management that enables you to clearly understand and adjust your sales channels for optimal effectiveness.

To facilitate effective supervision, ESKA General maintains a complete overview of your sales force and its details, from your business channels to the sales professionals that operate within them. To complement your in-house sales force, your sales management can extend to encompass your indirect sales venues, including brokers, external agents, and bancassurance channels. Any sales professional and their tasks can be adjusted or transferred as you need.

Regardless of their channel, all sales professionals can access the quotation builder through the agent portal, so they can quickly issue tailored insurance quotes and policies to their customers. The system also lets you comprehensively define how you offer commissions and bonuses to sales professionals while tracking their activities and expenses in-sync with ESKA Financial.

By administering your sales force with clarity and purpose, ESKA General enables you to realize a better-articulated sales strategy.

• Dynamically define your sales network to the n-level, from agencies to individuals.
• Seamlessly incorporate agents, brokers and bancassurance reps into your sales network.
• Configure commissions and bonus rates according to parameters you choose.
• Let your agents track their progress towards defined company objectives. Measure agent achievements against sales targets with consideration for:
  • Branch
  • Business and product types
  • Position
  • Target type and amount (intended contributions or number of policies)
  • Term.
• Extend your sales reach to bank-affiliated customers with Bancassurance.
• Connect your sales professionals with key tasks using the agent portal.
• Integrate with ESKA CRM to augment your sales processes with the advantages of digital marketing.

Reinsurance Administration

ESKA General helps you layer, compartmentalize and delegate the accumulated risks you cover between multiple reinsurance arrangements, so you can sustainably package bolder insurance products to your clients and pocket the rewards.

ESKA General lets you easily manage your reinsurance according to standard industry methods. Any class of policies can be reinsured through multiple layers of various configurations to ensure your operation’s solvency.

ESKA General additionally gives you the option of automatically dispatching documents and claims to your reinsurer(s) as you process them for your clients. It also tracks the amounts you retain and cede to reinsurers, integrating them accordingly in your financial reports.

• Specify your reinsurance coverage according to policy types, policies, and interests.
• Specify reinsurance arrangements by various configurations:
  • Treaty versus facultative
  • Proportional versus non-proportional/excess of loss
  • Co-reinsurance ceding
  • PML/EML/sum insured.
• Customize treaty and plan parameters, such as:
  • Name of treaty/plan
  • Line of business
  • Premiums, layers & surplus layers, quotas, reserve per cent, released profit per cent, commissions etc.
  • Covered benefits and exclusions.
  • Start & expiry dates.
• Automate your reinsurance claims transactions.
• Automatically sync underwriting transactions and adjustments with pre existing reinsurance arrangements.
• Process multiple reinsurance transactions at once with the bulk reinsurance feature.
• Track your reinsurance details with summary reporting and bordereaux.

Reporting & Inquiry

Sustaining a successful insurance operation requires understanding how your policies are performing across time, type, class and geography. ESKA General provides powerful reporting and inquiry tools, so you can maximize your information’s accessibility and usefulness.

ESKA General’s powerful inquiry tool lets you observe any level of your operation’s performance, from the big picture down to specific insurance classes and individual policies. All data can be visualized using in-house graphs and charts.

In tandem with inquiry, ESKA General provides an advanced reporting tool where you can consolidate all your operational data into standard Microsoft Excel spreadsheets. Here, you can apply flexible formulas to fine-tune your underwriting and pricing determinations.

• Use the production query to retrieve information such as:
  • production premium claims
  • paid premiums per vehicle category type
  • risk profile
  • treaty profile
  • claim comparisons over time.
• Produce standardized charts and graphs to succinctly illustrate your information.
• Compare earned versus unearned premium income and liabilities across various insurance classes, policy and premium types, details, and production periods.
• View accumulations of risk across geographical locations.
• Refine your search parameters based on policies, customers, covered properties and time intervals.
• Retrieve and compute data within standard Microsoft^® Excel ^® as part of a smarter underwriting and pricing calculation process.

Smart Access

Integral to upholding a vibrant customer relationship is giving your customer every opportunity to understand and participate in their own insurance policies. This opportunity needs to be supported with a proper sales process and comprehensive agent knowledge.

With ESKA General’s portals and mobile apps, you can ease up your customers’ access and support your sales process, which strengthens your workflow and enriches customer satisfaction.

Customer Access
ESKA General supports a customer portal and mobile app, enabling your customers to fully appreciate the daily benefits of general insurance.

Customer Portal: The customer portal extends self-service capabilities to your customers, helping them to stay informed about everything from their policy details to their claims processes and payment details.

Customer App:The native mobile app brings an accelerated ESKA General Customer Portal to your clients’ smartphones and tablets, enabling them to explore and review their policies’ details and premium statuses on the go.

• Communicate policy details and benefits to your customers with the customer portal.
• Accelerate the customer portal’s mobile experience through the ESKA General mobile app.

Sales Tools and Access
ESKA General supports your sales professionals directly with a toolkit of functions and features to help them better connect with customers.

Agent Portal: To optimize the way external sales professionals interact with your insurance operation, ESKA General features an Agent Portal that enables them to issue quotes, policies and alterations using straight-through processing (STP).