Customer Care

ESKA® Customer Care is a mission critical customer care system that handles customer information, orders, and accounts.
 
ESKA® Customer Care delivers end-to-end customer care services allows telecom companies to quickly pass new service offerings to market in a timely and cost effective manner.
  • 360 view over Customer Profile
  • Order management
  • Multi-engagement channels
  • Sales automation
  • Cash sales
  • Deposit management
  • Complaints management
  • SLA management
  • Customer relations and administrations
  • Service Provisioning, Assurance
  • Manage partners, distributors & retailers
  • Online IN integration

ESKA® Customer Care integrates with other powerful ESKADENIA systems such as ESKA® Business Manager for financial and inventory management.

ESKA® Customer Care also integrates with third party systems including IVR and CTI.
Our Customers
Our Customers
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