Order Management

Effective order management is important to the success of Communications Service Providers (CSPs). Business processes of Telecom Operators are complex, often involving multiple systems, partners and operating over multiple channels. For this reason, it is important for order management systems to fulfil orders swiftly across various channels.

ESKA® Order Manager is an all-in-one Customer Order Management (COM) and Service Order Management (SOM) System. The system is capable of fulfilling event driven orders across multiple systems, channels and partners. ESKA® Order Manager increases sales visibility to the team by managing and monitoring customer documents and transactions across multiple domains in one place.

ESKA® Order Manager aims to improve customer relations by increasing order processing efficiency minimising delays and back-orders. ESKA® Order Manager utilizes an embedded dynamic workflow engine allowing both front-end and back-end officers to perform actions on the fly, such as adding, approving and activating.

ESKA® Order Manager uses open API standards to connect to other ESKADENIA systems and 3rd party systems to seamlessly integrate into the communications value fabric that goes beyond the typical value chain.

ESKA® Omni-Channel

Break the location boundary; operate seamlessly in multiple locations at once. ESKA® Order Manager’s Omni-Channel integration allows for satisfaction over multiple channels and an overall better customer experience.

ESKA® Product Catalog

ESKA® Order Manager seamlessly integrates with product catalogues in order to obtain product details, requirements and pricing.

ESKA® DCRM

No need for multiple data entries and verifications with a centralized customer relationship management integration. ESKA® Order Manager can obtain customer information within a few seconds thanks to ESKA® DCRM.

ESKA® Billing, Charging & Service Activation

Once an order has been placed, ESKA® Order Manager can instantly complete the cycle by passing the information directly to the billing, charging and service activation systems to complete the service registry process.

3rd Party Integrations

ESKA® Order Manager can connect to any 3rd party systems that uses open API standards to extend the system’s functionality and enhance interactions with collaborating parties in the telecommunications value fabric. This enables ICT service providers to formulate convenient service offerings to satisfy modern demands. ESKA Order Manager extends further than your traditional B2B or B2C service offerings to accommodate the emerging B2B2X business models.
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