Effective order management is important to the success of Communications Service Providers (CSPs). Business processes of Telecom Operators are complex, often involving multiple systems, partners and operating over multiple channels. For this reason, it is important for order management systems to fulfil orders swiftly across various channels. ESKA® Order Manager is an all-in-one Customer Order Management (COM) and Service Order Management (SOM) System. The system is capable of fulfilling event driven orders across multiple systems, channels and partners. ESKA® Order Manager increases sales visibility to the team by managing and monitoring customer documents and transactions across multiple domains in one place. ESKA® Order Manager aims to improve customer relations by increasing order processing efficiency minimising delays and back-orders. ESKA® Order Manager utilizes an embedded dynamic workflow engine allowing both front-end and back-end officers to perform actions on the fly, such as adding, approving and activating. ESKA® Order Manager uses open API standards to connect to other ESKADENIA systems and 3rd party systems to seamlessly integrate into the communications value fabric that goes beyond the typical value chain.