Customer Self-Management

In order to meet customers’ expectations and satisfactions, communications companies need to be more agile and on-point when it comes to meeting their customers’ needs. This means, better service, less time and greater satisfaction. Though it may sound a bit much, most telecom providers today are adopting systems that do just that. Taking advantage of growing demands and technological advancements, many are moving to customer self-care software in order to generate stability.

ESKA® Customer Self-Care is a customer service management system with the ability to serve the customers more efficiently and effectively.

This system informs the customer with his/her latest invoices, balance and general information. Now you can have greater service for your customers while fully understanding their situation.

ESKA Customer Self-Care can be easily converted to a custom mobile application, making it easier for customers to have access.

ESKA Customer Self-Care covers a number of functionalities related, but not limited to, the following:

 

  • Manage accounts from all service types, including Fixed BB, LTE and more.
  • View account details, balances, bundle details and usage summary.
  • View and update of customer profiles.
  • Account history transactions.
  • Manage invoices, payments and shops.
  • Handle ticketing and calls barring.
  • Services adjustments.

Will this benefit my business?

ESKA® Customer Self-Care is made to expand the possibilities of your telecom company, by providing both customer satisfaction and efficiency. Thanks to this dynamic system, you can accomplish the following:
  • Improve the customer experience.
  • Give customers better control over their finances.
  • Automate order management and trouble ticketing.
  • Lower the cost of customer service.
  • Boost operators marketing and sales.
  • Decrease customer service costs.
  • Increase workflow efficiency.
  • Reduce the amount of paperwork.
  • Manage accounts for both individuals and corporates according to your needs.

Key features

  • Customers can log into the system securely with using a unique username and password.
  • Allow subscribers to view and update their profile details and balances price plan.
  • Allow customers to view all their bundles with all bundle details like expiry date and bundle remaining balance.
  • Provide your customers with their outstanding balance and usage in addition to set of billing related details.
  • Customers can check their account-related transactions like add/remove bundles and exchange price plan.
  • Customers may view his invoices with the ability to download it.
  • Subscribers can view their tickets and add new tickets.
  • Customers may block their incoming calls.
  • Subscribers may specify their special numbers.
  • Provide the subscriber with a list of helper pages to guide him to use the system like How to pay, How to recharge, Services codes, and FAQs.
  • Allow the subscribers to chat with customer care.
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