Our Valued Customers, The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers. We thank you for your cooperation and wish you good health. ESKADENIA Software Team
PREVIEW
Good and strong customer relationships are at the heart of business success, achieved by learning more about customer needs and behaviours. The main purpose of ESKA® CRM is to help businesses use technology and human resources to gain insight into the behaviour and value of their customers.
ESKA CRM provides a complete solution for managing customer information. System features cover sales, marketing, and customer care areas, resulting in a comprehensive tool that helps achieve customer and organisation satisfaction. ESKA CRM helps enterprises provide better customer service, sell products more effectively, close deals faster, simplify marketing and sales processes, and allocate new prospective customers.
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One of the more consequential factors of your business’ well-being is recognizing how much your customers and their experiences mean to your success. From creating marketing campaigns and measuring their effectiveness to tracking leads, closing deals and following up, building successful customer relationships is the lifeblood of a vibrant enterprise. No matter the sector or industry, expanding market presence and exceeding customer expectations are what successful businesses strive for. Understanding your customers is no easy task, however, you constantly go through the issues of losing leads, bad communication and more. An effective method that can both guarantee customer satisfaction and awareness is key. Thus, many companies are now shifting to technology for full convenience. ESKA CRM is a powerful digital customer relationships management system that provides all the features necessary to administering more intelligent customer relationships and marketing operations. With a full array of financial tools and automating features, ESKA CRM enables you to engage customers with enhanced insight while compiling data in real-time to help you make better decisions about your market strategy. ESKA CRM empowers you with the digital infrastructure necessary for maintaining an agile business, so you can convert the newest opportunities and market insights into sustainable growth for your business. 2
All products thoroughly defined ESKA CRM can help you keep track of all activities by providing a full list of your products and services with its price list, including additional information like cities, states and more. You may also import your data lookups from outside sources, such as Excel®. Creating an environment that allows you to stay on top of your company is key. Acquire leads and retain customers Standardize your processes and welcome the team to a unified CRM strategy. Featuring a streamlined salesprocess workflow and individual profiles for every new lead and customer, ESKA CRM lays the groundwork for personalized relationships and closing deals reliably. Administer contracts with precision The reliability and reputation of your business hinges on maintaining strong relationships with your pre-existing clients and commitments. ESKA CRM gives you a complete interface for managing ongoing contracts and agreements, so you can maintain the benefits of longlasting customer loyalty. Empower your account managers ESKA CRM fundamentally enhances the job description of your account managers by helping them use more of their time delivering on consequential tasks. From communicating sales targets and feedback to organizing digital calendars and documents, ESKA CRM equips your account managers to powerfully advance your business’ quintessential mission. Enhance security and operational efficiency Preserving the integrity of your valuable customer relationships demands a smart security system that solidifies your workflow while protecting sensitive information. ESKA CRM provides a tiered security apparatus that lets you determine who can access various tasks and information according to precise roles and responsibilities. Gain deeper insights with digital reporting ESKA CRM agglomerates all the multifaceted data within your CRM operation into easy-to-understand reports. By better understanding how every element of your operation is performing, you can make faster and betterinformed adjustments for a stronger and more responsive management. Coordinate and execute your marketing strategy The most effective marketing channels coordinate multifaceted touch points to drive a powerful and consistent marketing experience. ESKA CRM provides a single hub for implementing and monitoring every segment of your marketing strategy, from budgeting and campaigns to contact lists and social media.
ESKA CRM provides end-to-end customer profile management for handling everything from tracking lead details to scheduling meetings, facilitating communications and building agreements and contracts. Rather than waiting for customers to find you, ESKA CRM empowers you to establish new customers. ESKA CRM provides a sales-process workflow that enables you to keep in touch with new leads and long-time customers with attention to detail. Features that track the details of prior interactions and engagements help keep your sales associates on the same page, so you can deliver a more consistent customer experience to your clients. By documenting all forms of communication with the customers, as well as your customer’s profile, contact details, name, business sector and more, you can easily track your current and potential customers. This handy system also helps with tracking leads by defining all the stages your customers will go through, from the start until they finally become new customers. Develop personalized customer relationships
ESKA CRM provides a system dedicated to administering ongoing contracts, helping you cultivate the benefits of long-lasting customer loyalty. For any contract you manage, ESKA CRM lets you specify its amount and validity period as well as upload any supporting legal documents. You can also define the number of payment installments based on due dates or milestones. All payment installments are tracked and invoiced in-sync with your digital financial accounts in ESKA Financial. ESKA CRM also enables your sales and legal departments to build and monitor contracts directly within the system. Contracts can be customized and renewed, and they can be crafted according to templates you define. All contracts are stored for easy retrieval using unique identification codes. Cultivate business partnerships that last
Keys to powering stronger customer relationships include an effective organization system and intuitive tools that cut down the busywork. ESKA CRM provides your account managers a tailored array of digital tools geared to make their daily work faster and smarter. ESKA CRM enhances your account managers’ task organization first with a summary page, which serves as the launch pad for their tasks and projects. The page previews current day meetings and calendar reminders, ongoing contracts and campaigns, and recently contacted customers for quick reference. ESKA CRM also provides the ability to dedicate sales teams to specific sectors and customer accounts. You can customize and monitor sales targets for the products and services you offer as well as the individual account managers who handle them. Team leaders can also use the Summary Page to monitor their team members’ performances. To accelerate your workflow, ESKA CRM provides a document pool that securely stores and shares all your digital documents, templates and regulations among the various tiers of your workforce. The ESKA CRM dashboard also visualizes important information for feedback and performance review. Vitalize your sales force with powerful digital tools and insights
ESKA CRM comes replete with a tiered security apparatus, which makes your valuable sales data and customer relationships visible only to those you approve. Depending on the roles and responsibilities of your employees, ESKA CRM lets you customize their access to various specificities of information and customers. Any employee’s access level can be set to view basic information, or enhanced to view specific agreement details and financial figures. ESKA CRM also lets you assign certain functionalities and screens to certain managers based on their work responsibilities and privileges. To maximize your workflow’s flexibility and minimize data duplication, ESKA CRM can let you temporarily adjust the access privileges of various employees to complete any particular task. Keep your operation’s integrity intact.
ESKA CRM complements your customer management with a marketing management hub in which you can coordinate and implement all dimensions of your marketing strategy in addition to measuring their effectiveness. For any kind of marketing campaign, ESKA CRM lets you control your objectives, timelines and procedures. You can also monitor specific activities such as communications, dynamic budgets, costs, prospects and marketing material. Using in-depth contacts lists, ESKA CRM helps you mobilize customer information useful for targeted marketing campaigns via telemarketing, email, SMS and brochures. ESKA CRM also provides a synchronized platform for social media marketing, enabling you to maintain a unified marketing strategy across your various social media platforms. Clarify your marketing outreach
ESKA CRM provides top-to-bottom reporting and analysis capabilities, so you can effortlessly review your business’ performance to make finer and smarter adjustments. From customer lists to your installment statuses, account-manager performances and marketing campaign statistics, ESKA CRM provides you a comprehensive array of data reporting tools and key-performance trackers for spearheading effective customer and sales management. In addition to the standard analytics and reporting tools, ESKA CRM lets you custombuild any kind of report to agglomerate and compare any information according to specific needs and preferences. ESKA CRM can also export data onto Microsoft® Excel® sheets, helping you quickly move and manipulate data however you may require. Stronger information for better decision-making
ESKA IMS is our incident management system that works as a standalone product as well as an integral part of ESKA CRM. Functioning to help business-owners control, document and monitor any incidents related to your customers. This handy system works as an after-sale services system for customers to connect with your company or business through customer tickets. Serving as a great way for customers to submit feedback or complaints, you can now conduct everything directly for full convenience. Through ESKA IMS, you can view customer tickets along with their status, such as Solved, Pending, and more. Account managers may also log tickets on behalf of their customers directly from ESKA CRM without even accessing ESKA IMS, thus eliminating any tedious and confusing tasks from multiple communication channels. Ensuring customer satisfaction till the end
The most powerful management systems extend their capacities into every work process your business performs. ESKA CRM serves as an infrastructural skeleton that ties your entire digital operation together, from tasks such like customer relationships to financial management. Whether you are simply augmenting a pre-existing system or overhauling your entire digital platform, ESKADENIA ensures that your potential grows within a unified operation. ESKA CRM synthesizes your customer relationships tasks with all ESKADENIA Enterprise systems:
ESKA CRM integrates greatly with ESKA® IMS (Incident Management System), our software management system that enables you to standardize your management of customer claims and incidents. ESKA IMS also works as a standalone system for those looking to solely focus on aftersale services.
ESKA CRM can easily connect with other third-party external systems, covering the various company functions across all industry sectors, whether financial services, insurance, supply chain, hospitality or more. This system is made to provide business process automation for all sectors.
Expand your customer potential!