Customer Notifications

In today’s market, it is important for service providers to have a reliable and cost-effective method to keep subscribers connected through different communication channels.

ESKADENIA Software offers powerful communication software that serves high-volume messaging and notification capabilities over multiple communication mediums and methods of access. These systems enable communications providers to create new revenue opportunities while increasing customer engagement and satisfaction.

ESKA® CNS (Customer Notification System) is an important business tool which allows business firms to interact with their customers by sending SMS, E-Mail messages and Push Notifications, such as for sending customized bills or broadcast notifications.

  • Provide multiple communication methodologies such as SMS, E-mail, mobile app and Website.
  • Push & Pull Communication Support. Your customers have the option to ask for a specific information to be sent on spot or based on a schedule.
  • Dynamic Templates. A powerful tool which allows system administrators to create pre-defined templates of notifications. These templates will have replaceable variables that will be performed automatically before sending the message. For example, one template can have the customer’s name automatically replaced just before sending the message.
  • Group/Bulk Messages. Now you can send a specific notification to a huge bulk of predefined group of customers.
  • Task/Event-based Workflow. Providing the system administrators with the ability to define a workflow process; through which, the event-based notifications could go through a workflow approval mechanism before the sending process.
  • Notification Enrichment and Modification. A powerful feature which facilitates processing received notifications in terms of adjustment and modification before sending it to the desired channel.
  • Dashboard & Charts Wizard. A powerful tool which allows your system administrators to build their own customized dashboards for decision making matters.
  • Alarms. A variation of alarms in order to keep stakeholders notified when a specific system behavior occurs, such as in cases where the system is down or a specific integration party is not responding.
  • Easy Integration. Our system can flexibly integrate with the required data sources in order to ease the notification receiving and sending process.
  • Easily supports Oracle and MySQL databases.
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