Omnichannel Engagement

Providing a good customer experience is no easy task. Sometimes you can have all the customer relationship channels, from email and voice call to chat boxes, but still end up with terrible customer service. This is because they do not work in coherence, which is why you need the Omnichannel.

ESKA^® Omnichannel is part of ESKADENIA’s customer interaction management software. It provides a unique and cohesive customer experience through integration with all relevant systems, such as marketing, sales and customer service systems.

No matter what channel your customers reach out from, the Omnichannel connects with all.

What’s so special about the Omnichannel?

• Create a business neutral environment by providing a standalone system that can be integrated with any CRM system, whether from ESKADENIA or any third-party systems.
• Integrate with ESKA CRM, ESKADENIA’s customer relationship management software, and other ESKADENIA products, ensuring a convenient workflow.
• Customize appearances of your ESKA Omnichannel based on your specific business needs.

What are our key features?

Customer interaction management
Enables you to manage interaction between your organization and your customers, providing uniform communication across all channels.

Multi-channel communication
Enable employees and customers to communicate over any communication channel that the customers prefer. You can easily communicate with your customers by switching from channel-to-channel without losing context of the transaction or service encounter.

Customer information management
You can easily aggregate, enrich and analyse your customer data without the hassles. Provide a unique view for all your stakeholders by creating a 360 view of your customers’ information.

Knowledge management capabilities
Full availability and accessibility of your customer’s information helps you to improve your overall customer experience. By providing a complete client database, you can avoid any wasted time and resources.

Big data analysis
With the ability to examine large data sets, you can effectively uncover hidden patterns, unknown correlations, market trends, customer preferences and more. All your analytical findings can lead to greater marketing opportunities to maintain a successful business.

Campaign management capabilities
Now you can rapidly build, execute, suspend and optimize multiple campaigns in parallel. Thanks to automated data recording, you can smoothly define your business rules based on customer data for various marketing needs.