Dispute Management

Bad debt management is a key driver of financial performance for telecom operators as bad debt can be as high as 2% of your total revenue. Accordingly, when all attempts to collect the dues fail, operators need to maximize the amount they recover, with minimum cost and risk to the brand.

ESKA^® Bad Debt Tracker is a comprehensive dispute management system capable of tracking and managing all types of disputes; automating the process of tracking your customer’s bad debts.

Business Benefits

• Recover debt faster with personalized treatments
• Automated processing and tracking
• Faster revenue settlements and recognition
• Revenue loss nullified
• Reduce non-pay churn
• Increase agents’ productivity
• Mange your relationship with external debt collection agencies (DCAs)

System Features

• Easy to use through an intuitive interface, making it easier for users to configure collection workflows and interactions without IT support.
• Manage External Agencies, legal collection and enable new collection channels.
• Manage settlement negotiations and refining.
• Advance settlement options with the ability for instalments.
• Trigger automatic actions and notifications.
• Manage service restrictions and restoration.
• Intensive operational reports.
• Easy integration with third party billing system due to its modular design according to TM-Forum standards.
• Quick to deploy and expand.
• Detailed history logging and robust reporting
• Fully integrated and synchronized with ESKA^® DCRM.

Related Products

• ESKA^® DCRM
• ESKA^® Convergent Billing
• ESKA^® Collection
• ESKA^® Order Manager
• ESKA^® Matter Management