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The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

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ESKADENIA Software Team

Press Releases

ESKADENIA signs with NOW mobile network on the deployment of its Billing and CRM System

ESAKDENIA, Amman, Jordan, August, 2008

The Billing system will enable NOW to handle all billing services, customer care aspects, interconnect and roaming agreements, and customer self-care Internet access for post-paid subscribers connected to its GSM and GPRS networks.

The bilingual ESKADENIA Billing & Customer Relationship Management System (ESKADENIA® BCRM) is a high-performance, mission-critical software application that enables real-time billing in telecommunication networks. The modular software solution includes modules for Customer Relationship Management, Marketing, Service Provisioning, Product & Pricing Management, Rate Plan Management, Rating, Billing, TAP 3.11 Roaming, Credit Control, Resource Management, Inventory Management, Sales Management, Interconnect and Revenue Sharing, in addition to an advanced Point of Sale system. The system will, in addition, support online and offline integration with the telco’s Intelligent Network based charging system.

ESKADENIA will also deploy its Web-enabled GSM Mediation Gateway (ESKADENIA® Mediation Gateway) that will be connected to the switching network. The Mediation Gateway at the New Mobile Network will be interfaced to Ericsson Mobile Switch Centre (MSC) and Ericsson Intelligent Network.

ESKADENIA® BCRM and ESKADENIA® Mediation Gateway have been completely designed and developed at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services and Intelligent Network services. 

The agreement was signed with PMF Telecommunications Holding Ltd., the entity assigned by NOW to handle its network and services procurement from various suppliers. 

The annual telecommunications investment is rising substantially in Sudan and already represents one of the fastest growing telecom markets in Africa. The country has tremendous potential as its market penetration is still a modest percentage of its potential”, said Nael Salah, Managing Director of ESKADENIA Software. He added, “Our new project with NOW is hopefully the start of other successful projects as we take pride in the trust of the operator through the continuous successful business with PMF Telecommunications Holding”.

About NOW Mobile Network

Network of the World (NOW) is a Sudanese telecom operator, building the first Southern Sudanese GSM network planned to go live in Q4, 2008 under the brand name Vivacell. NOW will extend its network coverage to all Southern Sudanese states, putting its advanced services within the reach of the Southern Sudanese people. The operator is employing a group of highly experienced, skilled and dynamic staff specialised in telecommunications along with a dedicated Sudanese team trained to the highest standards. NOW is positioning itself to deliver world-class services and excellent customer experience to its customers, and it has partnered with industry leaders in delivering state of the art telecommunication solutions to provide enhanced value added services. 

About ESKADENIA Software

ESKADENIA® Software is active in the design, development and deployment of a range of software products in the Telecommunications, Insurance, Enterprise, Education, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa; more than 80% of its sales are exported to the Global ICT market. ESKADENIA Software is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, solutions and tools. ESKADENIA Software strongly believes that a company's achievement is based on the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA Software endeavours as a team to maintain quality and customer respect, build up perseverance, and foster innovation.

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