Zanzibar Telecom Ltd (ZANTEL) Selects ESKADENIA Software Solutions as its Billing Solution Provider.
ESKADENIA® BCRM will enable Zanzibar Telecom Ltd (ZANTEL) to professionally handle all billing services, customer care functions, interconnect and roaming agreements for all subscribers connected to its GSM networks.

The system is a high performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product and Pricing Management, Rate Plan Management, GSM Rating, Billing, TAP 3 Roaming, Interconnect, and Revenue Sharing modules.

ZANTEL has signed with ESKADENIA for an initial licence of 200,000 subscribers; a number that will be upgraded at further stages within a foreseen time plan. The system will manage accounts of post paid and prepaid subscribers and provide complete rating of more than 1,000,000 CDR per an hour.

ESKADENIA will also deliver its Web-enabled GSM Mediation Gateway to ZANTEL that collects call data of any format, converts them into any other required format, and forwards them to any destination. ESKADENIA® Mediation Gateway can be connected immediately to any switch brand and switch version. The gateway will support interface to Ericsson mobile switch, and Ericsson Charging System-IN platform.

Furthermore, ESKADENIA® BCRM offers a complete interconnect solution to handle all types of operations at ZANTEL including transit calls, as ZANTEL is considered an international gateway between its region and other international Telecom Operators in Europe, Asia, Africa and America.

ESKADENIA® BCRM and ESKADENIA® Mediation Gateway have been completely designed and developed from scratch at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services, and Intelligent Network services. The system supports the billing of customers by the second, which is an essential value to its charging capabilities.

It's worth mentioning that Etisalat's affiliate, Zanzibar Telecom (ZANTEL), has won a license to operate fixed line and mobile telephone services throughout Tanzania. ZANTEL will operate the African nation's second network and is partially owned and totally managed by the UAE telecom giant Etisalat.

"ESKADENIA has successfully proven to be the provider of choice for ZANTEL through the excellent response time and the qualifications of its high-standard resources, as well as the smooth implementation of the ESKADENIA® BCRM and GSM Mediation Gateway", said Salem Alkindi, Director of Engineering and Network Operations at Zanzibar Telecom Limited-ZANTEL.

"This agreement underlines ZANTEL's trust in ESKADENIA's proven track record to deliver advanced turnkey systems for telecom operators and in ESKADENIA as a leading regional supplier of Customer Care & Billing solutions. We consider this important agreement as the start of a long term business relations with ZANTEL", said Nael Salah, Managing Director of ESKADENIA.


ESKADENIA® Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions, and more than 70% of its sales are exported to the Global IT market. ESKADENIA strongly believes that a company's achievement is derived from the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA endeavours as a team to maintain quality, strive for customer respect, build up perseverance, and foster innovation while handling any task or challenge.

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