The Arab Orient deploys a full-fledged e-insurance system, powered by ESKADENIA
The deployed generic insurance management systems are designed to meet the largest set of business requirements in the General and Medical Insurance fields. Both systems have been designed to automate the General and Medical Insurance life cycles, reduce operational cost, speed up work, maintain historical data and ensure a high level of security.

The new comprehensive systems provide a collaborative environment for information management across the company’s departments and allow users to capture up-to-the-minute information whenever required. The deployed systems are, in addition, integrated with the financial & Human Resources modules of ESKADENIA® Business Manager to maintain the needed financial information and accounts updates.

The Oracle based and web-enabled systems allow the Arab Orient employees to define insurance products and networks, manage insurance claims and reinsurance transactions in an efficient and simple manner. Through integration with ESKADENIA® Workflow system, the Arab Orient Insurance Company can now efficiently handle greater volumes of insurance operations and smoothly manage work processes across its offices. The bi-lingual systems provide extensive reports and statistics and enable users to access various information and processes through user-friendly interfaces.

Moreover, the deployed systems integrate with ESKADENIA® CRM (Customer Relationship Management), which supports Marketing, Sales and Customer Support features, helps gain an insight into the potential, behaviour and value of customers, and provides better customer service.

“The implemented systems would speed up the work processes at Arab Orient and optimise efficiency and quality of delivered services to our clients. We have chosen ESKADENIA Software Solutions for their recognised achievements in the Jordanian and regional IT industry”, stated Mr. Isam Abdel Khaleq, General Manager of the Arab orient Insurance Company.

“We are playing a critical role in the challenging automation process that the Insurance industry is heading towards these days. The trust shown to us by leading insurance companies as the Arab Orient is an engine behind our eagerness to keep providing state of the art e-insurance solutions to the local and regional market”, stated Mr. Nael Salah, Managing Director of ESKADENIA.

About Arab Orient Insurance Company

The Arab Orient Insurance Company was established in 1996. The company writes all general and medical insurance classes and enjoys a reputable and good position amongst the local insurance market. During the past three years, Arab Orient Insurance Company was able to generate technical profits due to its expedient claim settlements and diversified premium income. The company’s shareholders are local and regional investors.


ESKADENIA Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions. More than 70% of ESKADENIA sales is exported to the Global IT market.

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