ESKADENIA Back to Business as Usual, Open

Our Valued Customers,

The ESKADENIA team would like to inform you that we are back in full force at the office and have continued normal operations while still following the Jordanian government’s COVID-19 safety procedures. Our activities may be subject to change during these uncertain times, but we assure you that any changes to our operations will not affect our level of service to our customers.

We thank you for your cooperation and wish you good health.

ESKADENIA Software Team

Press Releases

VivaCell-MTS Announces Convergence of Postpaid-Prepaid Billing
ESKADENIA Software- VivaCell-MTS, Yerevan, Armenia, June 2009

ESKADENIA® BCRM integration with the Ericsson Charging System supports prepaid-postpaid convergence for all voice, data and content services. This is the first phase in the full implementation of billing convergence, where post-paid subscribers will benefit from the same user experience as the prepaid subscribers. These include real-time balance inquiry, online credit control, more innovative services, online payment processing and many more.

As for the VivaCell-MTS operations, the billing convergence will enable minimal time to market of complex products and services with a single database for all prepaid and postpaid subscribers, which will allow launching of market differentiating bundled service packages while, overall reducing the total cost of ownership.

"The billing convergence enables more flexibility to the customers, such as innovative pricing schemes, bundled service packages and a full range of payment options for all voice and next generation services," said VivaCell-MTS General Manager Ralph Yirikian. "VivaCell-MTS is at the technological forefront in the market by launching a truly convergent billing system. The driving force and in fact our Company core values are customer satisfaction and innovations to the Armenian market."

"In this competitive and booming market, the operator success depends on a customer oriented approach rather than a technology-oriented one," says VivaCell-MTS Information System Department Manager Michel Sakr "VivaCell-MTS’ strength lies in its ability to build scale with margins, enhancing operator profitability and long-term stability."

“The ESKADENIA real-time Convergent Billing and CRM system has been the fruit of thorough research and development efforts and careful attention to the market and key customers’ demands. We have a long relationship with VivaCell-MTS and we are very happy to provide solutions that meet the market requirements of this advanced and professional partner”, said Nael Salah, Managing Director of ESKADENIA Software.

About VivaCell-MTS

VivaCell-MTS (K-Telecom CJSC) is the leading Armenian mobile operator, providing a wide range of Voice and Data services. Since its launch on 1st July 2005, in a short period of time VivaCell-MTS has managed to build a nationwide network and a considerable customer base. VivaCell-MTS drives the development and offering of innovative mobile communications products, services and features in the Armenian mobile communications market. For more information, visit
Mobile TeleSystems OJSC ("MTS") is the largest mobile phone operator in Russia and the CIS. Together with its subsidiaries, the Company services over 93.98 million subscribers. The regions of Russia, as well as Armenia, Belarus, Turkmenistan, Ukraine, and Uzbekistan, in which MTS and its associates and subsidiaries are licensed to provide GSM services, have a total population of more than 230 million. Since June 2000, MTS' Level 3 ADRs have been listed on the New York Stock Exchange (ticker symbol MBT). Additional information about MTS can be found at

About ESKADENIA Software

ESKADENIA® Software is active in the design, development and deployment of a range of software products in the Telecommunications, Insurance, Enterprise, Education, and Internet application areas. The company is based in Jordan and has sales activities in Europe, the Middle East, America and Africa; more than 85% of its sales are exported to the Global market. ESKADENIA Software is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, solutions and tools. ESKADENIA Software strongly believes that a company's achievement is based on the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA endeavours as a team to maintain quality and customer respect, build up perseverance, and foster innovation.
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